Microsoft Integration Support Services

With more than a decade of experience in delivering expert Microsoft integration services, our comprehensive and bespoke support packages deliver security and peace of mind for enterprises operating either BizTalk and Azure integration environments.

By working closely with our clients, we are able to develop an end-to-end solution from design and architecture, through to deployment and ongoing support. We see ourselves and an integrated member of of our client’s teams, developing well established and long term relationships which help us to build better, more productive solutions.

Our Microsoft Integration Support Services can be accessed as a stand alone solution or as part of a wider package. We work with private sector organisations such as First Quantum Minerals , as well as offering our services to the public sector G-Cloud 10 listing.

Have a look at our First Quantum Minerals case study for an example of a project incorporating ongoing support.

Features

• Access to our fault logging system as the primary method to raise a support requests
• Four levels of response defined in an SLA agreement and tailored to meet the needs of the client
• Escalation and resolution of issues in an appropriate and timely manner
• Maintenance of good communication with the client at all times
• Provision of an annual summary report of the supplier’s performance against the SLA criteria
• Advice and assistance with patch releases and version changes
• Assistance with shutting down services during OS patching as per client’s schedule
• Proactive systems performance and health monitoring

Benefits

• Peace of mind that business critical systems are predictably supported
• Proactive monitoring to anticipate and prevent issues becoming disruptive
• Timely and predictable responses enable contingency planning
• Performance monitoring to ensure support is performing against SLA’s
• Transparent and clear information about systems health fault resolution