About Our Service

We offer a comprehensive support package for both BizTalk and Azure integration environments.

Our support service grew organically from established customer’s requests to support and maintain their integrations post deployment. We now offer our support services to new private sectors customers and public sector customers through our G-Cloud 10 listing.

Have a look at our First Quantum Minerals case study for an example of a project incorporating ongoing support.

Features:

  • Access to our fault logging system as the primary method to raise a support requests
  • Four levels of response defined in an SLA agreement and tailored to meet the needs of the client
  • Escalation and resolution of issues in an appropriate and timely manner
  • Maintenance of good communication with the client at all times
  • Provision of an annual summary report of the supplier’s performance against the SLA criteria
  • Advice and assistance with patch releases and version changes
  • Assistance with shutting down services during OS patching as per client’s schedule
  • Proactive systems performance and health monitoring

Benefits:

  • Peace of mind that business critical systems are predictably supported
  • Proactive monitoring to anticipate and prevent issues becoming disruptive
  • Timely and predictable responses enable contingency planning
  • Performance monitoring to ensure support is performing against SLA’s
  • Transparent and clear information about systems health fault resolution

Contact

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Call or Email

 020 3051 1232
 (425) 354-4947
 contactus@affinus.com