Support |

About Our Service

We offer a comprehensive support package for both BizTalk and Azure integration environments.

Our support service grew organically from established customer’s requests to support and maintain their integrations post deployment. We now offer our support services to new private sectors customers and public sector customers through our G-Cloud 10 listing.

Have a look at our First Quantum Minerals case study for an example of a project incorporating ongoing support.

Features

Access to our fault logging system as the primary method to raise a support requests
Four levels of response defined in an SLA agreement and tailored to meet the needs of the client
Escalation and resolution of issues in an appropriate and timely manner
Maintenance of good communication with the client at all times
Provision of an annual summary report of the supplier’s performance against the SLA criteria
Advice and assistance with patch releases and version changes
Assistance with shutting down services during OS patching as per client’s schedule
Proactive systems performance and health monitoring

Benefits

Peace of mind that business critical systems are predictably supported
Proactive monitoring to anticipate and prevent issues becoming disruptive
Timely and predictable responses enable contingency planning
Performance monitoring to ensure support is performing against SLA’s
Transparent and clear information about systems health fault resolution